As soon as the man in front of me takes out his wallet to pay, my heart starts beating a little faster. T-minus five seconds.
The checkout person hands over his receipt, he grabs his groceries, and… I’m up.
“So, how’s your shift going?” I ask the checkout person.
My goal: Create a genuine connection with her in the time it takes her to scan my purchases and ring me up.
The Rapport Building Game
I play this game every single time I go through the line at the grocery store, and while you might think it sounds crazy, hear me out: Since I started doing this two months ago, my ability to quickly build a rapport with a total stranger has improved dramatically.
Why You Should Try This Exercise
Research shows that humans primarily use emotions — not logic — to guide their decisions. So even if…
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