As much as customer service has evolved, some of the most basic practices are still the most powerful.
Just like NBA players still run the basic drills — passing, dribbling, shooting — anyone delivering customer service should rely on the most meaningful basic best practices. They’re valuable in any form of service — in-person visits, on phone calls, during the live chat, on social media or through email.
Even experts agree, these are the top tips that never go out of style:
1. Focus on the beginning and end
Customers remember most what happens first and last. Those moments need to be the most welcoming and comforting.
Make sure your greeting is honest, cheerful and ends with your name (“Hello. Thanks for calling ABC. My name’s Michele.”) Customers don’t need an invitation to tell you why they called. They’ll just tell you why they dialed. The same…
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