When a customer rejects you: 6 steps to rebound

NCMA

When a customer rejects you 6 steps to rebound

Rejection is a big part of every salesperson’s life. And salespeople who are rejected more than most tend to be more successful than most.

They understand the risk-reward trade-off that rejection can bring, as well as the learning experience gained from rejection.

Step back

If you’re in a situation where you need to respond to an immediate rejection, try to step back from your anger, confusion and negative feelings and count to 10 before you say or do anything. This time to think may salvage the prospect for future business.

Don’t blame others

While many times a sale is a team event, the salesperson gets the front-line results — win or lose. You bear the ultimate responsibility for a sale or the lack of one. Try to avoid the trap of blaming others. It may make you feel better for a moment, but it won’t help you…

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