How To Deal With Customer Complaints

NCMA

How To Deal With Customer Complaints

by Sean McPheat

No matter how good your sales process is or the quality of your products, there will inevitably come a time when you have to deal with a customer complaint.

This could happen for many, many reasons. The standards that people expect today from business has exponentially grown over the years and if you don’t keep up with those requirements, you may find yourself receiving more and more complaints.

Make sure you know how to handle complaints in the right way with our Complaint Handling Training.

Here is a step-by-step guide for dealing with a complaining customer:

If you receive a complaint, take a moment’s time-out

Even if you are criticized or blamed for something, it’s never worthwhile being driven by an emotional response. You need to give yourself a moment or two to appreciate the reasons why this particular complaint has been brought to your attention.

Analyze the…

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