Poor leadership leads to increased employee turnover–and this one trait is especially to blame.
Research, exit interviews, and our own experiences tell us over and over again that the number one reason employees leave a job is their direct manager.
But why? What are managers doing (or not doing) that prompts employees to look for a way out?
It’s poor communication skills. Specifically, they don’t listen.
Like everyone on the team, bosses have a range of technical, leadership, and interpersonal strengths. Employees don’t expect their boss to be perfect. They do, however, expect the boss to listen to them. Employees are willing to work with somebody who’s flawed or lack skills in any one of these areas, as long as they know they can have a conversation–and be heard.
The ability to engage, share feedback, and walk away feeling like their manager listened — even if they ultimately didn’t get what they wanted in…
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