Giving Feedback: Choose Words That Make You a Coach Not a Critic

NCMA

Giving Feedback Choose Words That Make You a Coach Not a Critic

As Mark Deterding wrote in his recent excellent article, Mistakes Happen – 5 Steps to Lift People Up When They Make One, stuff happens. No one is perfect, yet sometimes we compound the problem by putting someone down rather than lifting them up and giving them hope for the future. Mark’s tips are great, and I’m going to add to his ideas by showing how the words we use can make such a difference in the outcomes.

“You know, Susan, we talked about the report a couple of weeks ago. What you should have done at that time was ask me any questions you had. At least you should have come to me or my associate, Fran, during the past few days if you weren’t sure. It seems to be a well-done report, but you’re late with it and I’ll have to fix that with my boss. You really should have…

View original post 677 more words

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: