What’s the best way to respond to an angry customer?

It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople.

When we asked about your biggest challenges, we heard answers like this:

• “Angry customers”
• “Dealing with difficult customers”
• “Handling angry or toxic customers”
• “Angry and impulsive customers”
• “How to handle the not satisfied customers”

This article will cover a variety of proven strategies to deal with exactly this issue.

But first, let’s talk about why it pays to engage with angry customers.

Note: This post includes a wealth of information that could easily serve as a reference for you (and your team) during irate customer scenarios.

What mad customers do

When customers get really upset, they cause all kinds of problems for your support…