What’s the best way to respond to an angry customer?
It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople.
When we asked about your biggest challenges, we heard answers like this:
- “Angry customers”
- “Dealing with difficult customers”
- “Handling angry or toxic customers”
- “Angry and impulsive customers”
- “How to handle the not satisfied customers”
This article will cover a variety of proven strategies to deal with exactly this issue.
But first, let’s talk about why it pays to engage with angry customers.
Note: This post includes a wealth of information that could easily serve as a reference for you (and your team) during irate customer scenarios.
What mad customers do
When customers get really upset, they cause all kinds of problems for your support…
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