How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

NCMA

How to Deal With Angry Customers Examples, Research, and Field-Proven Best Practices

What’s the best way to respond to an angry customer?

It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople.

When we asked about your biggest challenges, we heard answers like this:

  • “Angry customers”
  • “Dealing with difficult customers”
  • “Handling angry or toxic customers”
  • “Angry and impulsive customers”
  • “How to handle the not satisfied customers”

This article will cover a variety of proven strategies to deal with exactly this issue.

But first, let’s talk about why it pays to engage with angry customers.

Note: This post includes a wealth of information that could easily serve as a reference for you (and your team) during irate customer scenarios.

What mad customers do

When customers get really upset, they cause all kinds of problems for your support…

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