How restaurants can better assist customers during times of uncertainty

NCMA

by Ryan Olohan

Restaurants are the heart of many communities. It’s where couples enjoy a date night, families celebrate taco Tuesday, and teams gather for postgame grub. But as the world grapples with how to respond to COVID-19, both national chains and independently owned restaurants are quickly strategizing to find new ways to serve their communities.

While I manage the Restaurant teams at Google as my “day job,” I am also a restaurant owner who is personally experiencing this crisis from the front lines. My wife and I opened Seven Scoops & Sips in 2019, and we donate a portion of our earnings to worthy causes. (Seven Scoops has been able to donate over $60,000 in the past nine months because of community support.) Before COVID-19, the store was packed every night because people knew that their purchase of ice cream, coffee, or acai bowl was helping to fund local…

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