The Number One Reason You Might Be Losing Your Best People

NCMA

The Number One Reason You Might Be Losing Your Best People

You may have not heard of “psychological safety,” but if you want a high-performing team, you need to learn how to create it.

By Maya Hu-Chan

Have you ever worked on a team where you felt free to be yourself, speak your mind and take risks? This dynamic is no accident. It’s the result of deliberate actions a leader takes to foster what’s known as “psychological safety.”

Harvard Business School professor Amy Edmondson defines psychological safety as a ”shared belief held by members of a team that the team is safe for interpersonal risk-taking.” In a study by Edmonson published in 1999, she wrote that psychological safety “describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.”

I believe psychological safety goes hand-in-hand with another concept I’ve studied closely: the Asian concept of “face.” The face speaks to an…

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