Giving Critical Feedback Is Even Harder Remotely


by Therese Huston

Delivering constructive feedback is nerve-wracking in the best of times — most managers don’twantto crush their employees’ spirits. These tough conversations are even harder to have as multiple crises and their side effects wear on, which can make the negativity bias that often accompanies them even worse. To top it all off, a change in venue from in-person to remote removes the nuance that can help soften the blow of bad news.

Negativity bias shapes how people hear feedback. As Roy Baumeister and John Tierney explain in their recent book, The Power of Bad, it’s the “universal tendency for negative events and emotions to affect us more strongly than positive ones.” In other words, we ruminate over criticism and brush past praise.

Negativity bias can be a challenge in any feedback conversation, but it’s particularly problematic right now because of the chronic stress many people…

View original post 879 more words

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s