With different digital channels arising, and more than 200 billion devices set to connected by 2020, the need to craft a digital transformation strategy is inevitable.

In our dynamic marketplace, how can we ‘meet’ our customers and yield positive results? Especially with the rise in competition, effectively attracting customers in the digital world is one of the winning factors.

Here are 3 steps to help you build a successful digital transformation:

1. Build a strong and stable foundation

You have to start somewhere in order to bring upon change.

In the digital world, this means getting your organization priorities in check before embarking on a major transformation. Here are some tips to get you started before you take the plunge:

1. A) Use a democratic instead of a hierarchical structure to engender professional empathy and prevent siloes – create a structure where you understand how your job affects your colleagues’ jobs…